Policies & Terms

By booking with or using the MGM Beach Resort website, you agree to these Terms & Conditions and all policies published on this page. These terms govern reservations, payments, stays and use of the property and its facilities.

A reservation is confirmed only once your booking details are submitted and full payment is received via our secure UPI payment page. Please provide accurate check-in / check-out dates, guest details and contact information at the time of booking.

100% advance payment is compulsory. After entering your booking information you will be taken to a secure UPI payment page to complete the payment. Your booking is confirmed after the payment reference is verified.

Free cancellation till the check-in date. You may cancel any confirmed booking up to your check-in date at no charge.

If a booking is cancelled for any reason, 100% of your payment will be refunded to your original source account. Refunds are processed promptly and typically reflect within 5–7 business days, depending on your bank.

Date changes and modifications are subject to availability for your selected room category and rate. Please contact the resort to reschedule; any difference in tariff for the new dates will apply.

Check-in and check-out follow a 24-hour cycle — whatever time you check in, check-out is at the same time 24 hours later. A valid government-issued photo ID is required at check-in.

Only guests registered at the time of booking may occupy the room. Maximum occupancy varies by room category as indicated on each room page and must not be exceeded.

Children below 10 years can stay free of charge without an extra bed. For children requiring an additional bed or special occupancy arrangements, applicable charges will be confirmed during booking.

Early check-in and late check-out are subject to availability and may be arranged on request. Additional charges may apply depending on the time requested.

Guests are requested to respect fellow guests, staff and property. Any damage to resort property may be charged to the guest. Illegal activities and behaviour that disturbs other guests are not permitted.

We collect only the information needed to process your booking and provide our services. Your personal details are handled confidentially and are never sold to third parties.

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This is the official website of MGM Beach Resort, Muttukadu, Chennai. Please book only through this website or the resort's verified contact details, and beware of unofficial or fraudulent look-alike sites.

Payments are processed via UPI. Please verify the payee details before paying and retain your transaction / UTR reference — you'll be asked to enter it to confirm your booking, after which our team verifies the payment and emails your confirmation.

MGM Beach Resort shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, extreme weather, government restrictions or other force majeure events.

We are committed to resolving guest concerns promptly and fairly. Please raise any complaint with our front desk during your stay, or contact our support team using the details below, and we will address it at the earliest.

Our 24×7 concierge and reservations team are available to assist with bookings, modifications and queries. Reach us anytime by phone, WhatsApp or email using the details below.